Delta Air Lines has sued cybersecurity firm CrowdStrike after a worldwide technological breakdown in July that left flight disruptions and heavily impacted revenues for the airline.
The complaint filed on Friday in a Georgia state court seeks damages saying that an update in CrowdStrike’s software resulted in widespread crashes of Windows computers and industries in the world. Delta Air Lines has estimated that the electricity blackout cost the company almost $500m. The software failure is said to have also affected grounding of flights, broadcasting and had minimal interference with plans for the Paris Olympics.
The suit filed by Delta claims that CrowdStrike released “untested and faulty updates,” this led to a system crash on over 8.5 million Windows-based systems in the world. The filing comes several months of tense exchanges between Delta and CrowdStrike and the latter’s CEO, Ed Bastian, threatening to sue over claimed lost revenue and 13,000 flight cancellations resulting from the hacks.
Delta Air Lines and CrowdStrike have diametric opposites view, however the firm says that the characterization by Delta of the incident gives a ‘‘false narrative’’ of its involvement in the failure. CrowdStrike’s attorney Michael Carlinsky wrote a letter to Delta’s lawyer and the president of Delta, David Boies, stating that Delta’s IT decisions caused the damages to happen than CrowdStrike’s software.
In response, Delta Air Lines continued saying that CrowdStrike had decided to ‘take the shortcuts’, implying that it ‘gamed an unauthorized door in the Microsoft system. Please, check more details from YouTube
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